Your Privacy Is Our Responsibility
This policy provides a full account of how your personal information is collected at 111bet, what it is used for, and how it is kept secure.
This privacy policy applies to the 111bet website and all its services. When you create an account on 111bet, access the site, or use any service, you are considered to have accepted the terms set out in this policy. It is important that you read this policy in full before using our services. Reading this policy alongside our Terms and Conditions will give you the complete picture.
Types of Information Collected
111bet collects various types of information from its members that are necessary for providing services and managing accounts. The information falls into two main categories.
1.1 Information You Provide Directly
Information you provide directly when you open an account or use our services:
- Full name and date of birth
- Email address and mobile number
- Bank account or mobile banking details (bKash, Nagad, Rocket)
- National ID card or passport details for identity verification
- Information provided when contacting the support team
1.2 Automatically Collected Information
When you use the 111bet site, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Browsing activity on the site and page visit information
- Login time and session duration
- Data obtained from cookies and web beacons
Purpose of Information Use
111bet uses collected information only for specific and lawful purposes. We never use your information unnecessarily or beyond its stated purpose.
2.1 Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Activating bonuses and promotional offers
- Monitoring gaming activity and maintaining records
2.2 Security and Fraud Prevention
- Detecting and investigating suspicious transactions
- Preventing unauthorized access to accounts
- Enforcing responsible gambling policies and providing assistance where needed
- Complying with anti-money laundering (AML) regulations
2.3 Communication and Support
- Responding to customer service queries — in Bengali and English
- Sending important account-related notifications
- Informing you of relevant offers and updates (with your consent)
2.4 Site Improvement
User experience is analyzed to improve the site's functionality and quality of service. No personal identity is revealed in this type of analysis.
Data Security Measures
111bet gives the highest priority to the security of your information. We apply industry-standard technical and administrative measures to keep your data secure.
3.1 Technical Security
- All data transfers are secured through SSL (Secure Socket Layer) encryption
- Stored data is protected with AES-256 encryption
- Two-factor authentication (OTP-based) is in place
- Firewalls and intrusion detection systems are kept active
3.2 Administrative Security
- Only authorized staff may access information for specific purposes
- Staff receive regular data security training
- A complete log of all data access is maintained
- Security measures are regularly reviewed and updated
3.3 Payment Information Security
For transactions via bKash, Nagad, Rocket, or bank transfer, your financial information is protected in accordance with PCI-DSS standards. Full card numbers or PINs are never stored on our servers.
Sharing Information with Third Parties
111bet does not sell or transfer your personal information to third parties for commercial purposes. However, there are certain specific situations where sharing information may be necessary.
4.1 Service Partners
Only the necessary information is shared with payment processors, identity verification services, and technology support providers. These partners are contractually bound to comply with our privacy policy.
4.2 Legal Obligations
Information may be disclosed on the basis of applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, only the legally required information is provided.
4.3 Business Changes
In the event of a business merger, acquisition, or transfer of assets, user information may be transferred to the new entity. You will be notified in advance if such a change occurs.
4.4 What Is Never Done
- Information is not sold to advertisers or marketing firms
- Information is not shared with unnecessary third parties without your consent
- Sensitive financial information is never sent to unauthorized entities
Cookies and Tracking Technologies
111bet uses cookies and similar technologies on the site. These help improve your browsing experience and ensure the site functions correctly.
5.1 Types of Cookies
- Essential Cookies: Essential for login sessions and security — these cannot be disabled.
- Functional Cookies: Remember your preferences and language settings.
- Analytics Cookies: Collect anonymous statistics to understand how the site is used.
5.2 Cookie Controls
You can disable or delete non-essential cookies from your browser settings. Please note that disabling certain cookies may mean some features of the site do not work properly.
Data Retention Period
111bet retains your information only for as long as necessary. Retention periods vary depending on the type of information.
6.1 Active Accounts
All necessary information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period due to legal obligations.
6.2 Transaction Information
Financial transaction records are retained for the required period in compliance with anti-money laundering regulations. Once this period has passed, the information is securely deleted or anonymized.
6.3 Data Deletion Requests
If you wish to have your information deleted beyond what is legally required, you may contact our support team. However, it may not be possible to delete information kept for identity verification and fraud prevention purposes.
User Rights
Every member registered at 111bet has certain specific rights regarding their own information. Contact our support team to exercise these rights.
7.1 Right to Access Information
You can find out what information we hold about you, for what purpose, and for how long.
7.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request that it be corrected or updated.
7.3 Right to Opt Out of Marketing Communications
You may request at any time to stop receiving promotional emails or notifications. Important account-related notifications (transaction confirmations, security alerts) cannot be stopped.
7.4 Right to Lodge a Complaint
If you believe there has been a breach of the data protection policy, you may notify our support team directly. We provide support in Bengali and English via live chat and email, 24/7.
Age Limit and Protection of Minors
111bet strictly follows a 21+ age policy. We do not knowingly collect or process personal information from any minor (anyone under 21 years of age).
Age verification is in place at the time of registration. If we confirm that a person has created an account while under 21 years of age, that account will be closed immediately and the related information will be deleted. Further guidance on this can be found on the Responsible Gaming page.
Changes and Updates to the Policy
111bet reserves the right to amend or update this privacy policy as needed. The following process is followed when changes are made:
- For significant changes, a notification will be sent to the registered email address
- The date of the change will be noted at the top of this page as the "Last Updated" date
- Continued use of the site after an update will be considered acceptance of the new policy
- Previous versions of the policy will be provided by our support team upon request
You are advised to visit this page regularly to stay informed about the latest version of the policy. You can find a general introduction to 111bet's services on our About Us page.
Contact and Complaints Process
If you have any questions, concerns, or complaints about this privacy policy, contact 111bet's privacy team directly. We will do our best to respond as quickly as possible.
Live Chat: 24/7 — in Bengali and English via the chat button on the site
Email: [email protected]
Send privacy complaints by email with "Privacy Complaint" in the subject line. We treat all complaints with equal seriousness.